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Privacy Policy


This privacy policy tells you what to expect when Kazzicom collects personal data (information), including sensitive personal data about you. Personal data is information that identifies you, such as your name and address. Sensitive personal data is information about you of a private nature, for example your ethnic origin or state of health.

As a business we collect and process information, including personal data, to enable us to carry out all of our functions and tailor services to our customers. Under the Data Protection Act 1998, Kazzicom Ltd is the 'data controller' (i.e. the organisation responsible for, and controlling the processing of, your personal data).

|Personal Data We Collect About You
|How We May Use Your Personal Data
|Disclosing and Sharing Your Personal Data
|Keeping your Data Secure
|Monitoring
|Fraud Prevention, Fraud Detection and Criminal Investigations
|Use of Cookies
|Your Rights and Requests for Information About You that we Hold
|What to do if you have any Questions or Complaints

 

|Personal Data We Collect About You

We may from time to time collect personal data & sensitive personal data about you. For example, when you apply or sign up to use our services; send us feedback; complete a questionnaire, complain, or when you contact us for any reason, including telephone calls and personal visits to any of our offices or other premises.

We may receive information about you from other sources (such as credit reference agencies) and third parties (such as the police), when conducting investigations, which we will add to the information which we already hold about you.

Sometimes we have to collect your information, by law.

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|How We May Use Your Personal Data

We will use your personal data in accordance with this privacy policy, and in any privacy statement that you may be given at the time your information is obtained from you.

If you give us information for a particular reason to meet your requirements, you will have consented to our processing it for that reason. In such instances, your explicit consent is therefore not required for example, when applying for the garden waste service.

Sometimes we will not need your consent to process your data, for example where the information is required by law.

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|Disclosing and Sharing Your Personal Data

We will often get your prior consent to use or disclose personal data for a purpose that is additional to or different from the purpose it was originally obtained.

If we want to share sensitive or confidential information, we are almost always going to need your consent. For example, if we want to share information about your health we will ask you for your consent when this information is originally obtained.

In some cases information, including sensitive personal data, may be shared without you even knowing about it or consenting to this. This might be the case where telling you about the sharing would be likely to prejudice a criminal investigation, or prevent a vulnerable person receiving proper protection. We can share health information in a medical emergency with nurse or a doctor who is subject to the same restrictions on disclosure of confidential information as Kazzicom.

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|Keeping your Data Secure

We are committed to ensuring that your information is securely held. Kazzicom holds both personal and non-personal information in a variety of electronic databases and information stores which are essential to our functions and to provide services. These systems can be computer or paper based.

We manage, maintain and protect all information according to legislation, our policies and best practice. We have security measures in place to maintain and safeguard the confidentiality, integrity and availability of our systems and data. All information is stored, processed and communicated in a secure manner making it readily available to employees duly authorised to use it.

We use technical and organisational measures to safeguard your personal information, for example:

When we no longer have a need to keep information about you, we will dispose of it in a secure manner.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security of any personal data which are transferred from you or to you via the internet. We will only send personal data to third parties in an encrypted secure manner.

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|Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of e.g. quality assurance, training, fraud prevention and compliance.

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|Fraud Prevention, Fraud Detection and Criminal Investigations

For fraud prevention & detection purposes and in carrying out criminal investigations, we may search the files of credit reference agencies (such as Experian) and fraud prevention agencies (such as the National Anti-Fraud Network) who will record the search. We will take this action where it is proportionate and reasonable. We may disclose information about you for these purposes to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other organisations (such as banks or credit card companies) may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

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|Use of Cookies

We may monitor your usage of this website. This may include monitoring how many times you visit and which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons, for example

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.

|Further information about cookies and how to disable them

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|Your Rights and Requests for Information About You that we Hold

You have the right, subject to the payment of a small fee of £10, to request access to personal data which we may hold about you. This is known as a Subject Access Request. If you wish to exercise this right you should:
put your request in writing

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

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|What to do if you have any Questions or Complaints

We welcome your feedback and questions. If you wish to contact us, |please send an email or you can write to us at Kazzicom Ltd, Legal Services, Church House Business Centre, 1 Church Road, Croydon, Surrey, CR0 1SG. These contact details can be used if you wish to complain or know more about how your information is being used.